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Optima TotalCare (OTC)

Maintenance of ECM software solutions requires expertise that is outside of the standard experience of most IT support organizations. There are potentially significant costs to the business any time a critical solution is not available or performing optimally. IT Support managers must balance sometimes conflicting business drivers such as cost, compliance, resource expertise, and level of service if they are to achieve success. totalcare Optima understands these challenges and has developed Optima TotalCare to bring its customers the expertise to meet the ECM operational support needs of their IT and business organizations. Optima TotalCare offers several levels of service to meet our customers’ specific needs. From “expert-on-demand” to full ECM Managed Services, Optima TotalCare can insure that your ECM investment is performing at its peak. Optima TotalCare includes a variety of packaged services, tools, and resources which will provide an assured path to your ongoing success.

 

Business Benefits

  • Reduce risk to business critical systems
  • Maximize system availability by avoiding preventable issues
  • Improve the productivity of your in house resources
  • Achieve and maintain a high level of end user satisfaction
  • Follow best practice advice from our team of experts
  • Unlock the value of your technology investment
  • Increase user adoption through our proven techniques, tools, and practices

Key Functions

  • Managed Services
  • Subject Matter Expert assistance (onsite or remote)
  • Service management tasks
  • Short term staff augmentation
  • Migration/upgrade assistance
  • Best Practices consultation
  • On-call support/services
  • Patch planning/application
  • Deep dive troubleshooting

Business Challenges

  • Overtaxed/under-budgeted IT team
  • Lack of in house OpenText admin/operational expertise
  • User adoption
  • Operational performance
  • System availability
  For more information on Optima TotalCare email totalcare@optimaecm.com.