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Document Presentment

With the SAP® Document Presentment application by OpenText, you can enhance customer satisfaction and retention through personalized documents and automate document processes. You can improve communications with customers and partners while increasing efficiency and driving sustainability initiatives.

Business Benefits

  • Enhance customer communications and the propensity of customers to respond to new offerings through personalized messages on bills, targeted campaigns, and other correspondence
  • Reduce costs by centralizing document control and integrating document processes with business processes supported by SAP software
  • Optimize high-volume document generation and distribution
  • Improve operational efficiencies by automating document-intensive business processes
  • Produce timely, reliable, accurate, and consistent information across all channels
  • Support environmental sustainability by dramatically reducing the use of paper through electronic documents
  • Extend the value of SAP investments through reduced total cost of ownership and additional functionality and flexibility

Key Features

  • Marketing and sales – Personalize documents to maximize the impact of every customer communication
  • Operations – Increase operational efficiencies and automate and optimize document-related business processes
  • IT – Reduce the cost and complexity of multichannel document generation and distribution and rapidly respond to business needs

Business Challenges

  • Imperative to improve customer communication, satisfaction, and retention
  • Document data and processes isolated in disparate silos and systems
  • Inefficient and costly manual document processes
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